Refund policy

Fido Inc. is committed to providing the best quality merchandise at the best price. Fido products are guaranteed free from manufacturing defects with 100% dog and customer satisfaction. Please inspect your shipment upon its arrival. Should you receive a damaged or defective product, call our Customer Service Department within 10 days of receipt of order for replacement or credit. All claims must be made within 10 days of receipt of goods. All returns must have prior authorization from our Customer Service Department. Return Authorization number and PO# must appear on outside of box. Returns must be received by Fido Inc. within 30 days of receipt of original order. All unauthorized returns will be refused. Fido’s main goal is to provide safe and healthy toys with 100% satisfaction!